Refund & Cancellation Policy

1. General Policy

All payments made to Studio Jo Web Design are final, unless a refund is explicitly stated in this policy.

Due to the custom and digital nature of our work, refunds are not guaranteed once work has begun. However, we always try to be reasonable and fair.

2. Refund Eligibility

Refund requests are considered based on the stage of the project and the type of service purchased. Below are the detailed rules:

2.1 One-Time Website Design Projects

Refunds may be granted only if:

• Work has not yet started, AND
• No design drafts, wireframes, or work hours have been rendered.

Refunds cannot be issued if:

• Any design work, development work, or consulting time has already taken place.
• The client delays the project or fails to provide required materials.
• The client changes their mind after work has begun.

Reason: Our design and development work requires significant upfront labor and resources.

2.2 Subscription or Monthly Service Plans

Examples: maintenance packages, monthly updates, hosting oversight, continuous support.

• Monthly fees are non-refundable once the billing cycle begins.
• Cancellations apply to future billing cycles only.
• We do not prorate unused time.

2.3 Setup Fees

Any setup, onboarding, or initial configuration fees are non-refundable, as these tasks are completed immediately upon signup.

2.4 Add-On Purchases

Examples:

• Extra pages
• SEO services
• Graphic design
• Ecommerce setup
• Branding add-ons

Add-ons are non-refundable once purchased, because they require immediate staff allocation and scheduling.

2.5 Digital Products (If Applicable)

Digital files, templates, or downloads are non-refundable due to their instantly accessible nature.

3. Cancellation Policy

3.1 Canceling One-Time Website Projects

You may cancel at any time, but payments already made are non-refundable based on work performed.

If cancellation occurs mid-project:

• You will owe payment for all completed work up to the cancellation date.
• Any unpaid balances for work rendered become immediately due.
• Studio Jo Web Design retains ownership of all design assets unless the project is paid in full.

3.2 Canceling Subscription Plans

To cancel a subscription:

• You must submit a written request to sheri@studiojodesigns.com
• Cancellations must be made at least 7 days before the next billing cycle.
• Your service will continue until the end of the current paid billing period.

3.3 Canceling Recurring Billing

Since clients authorize recurring billing for monthly or yearly plans, cancellation must occur before the next scheduled payment. Otherwise, the charge will process normally and is not refundable.

4. Project Pauses

If you need to pause a project:

• We can hold your project for up to 30 days with no penalty.
• After 30 days of inactivity (no response, missing content, etc.), a restart fee may apply to resume work due to scheduling resets.
• If a project remains paused for over 90 days, it may be automatically closed, with no refund issued.

5. Client Non-Responsiveness

Studio Jo Web Design reserves the right to cancel or pause a project if the client:

• Fails to respond for an extended period
• Fails to provide required content (text, images, logins, etc.)
• Prevents progress due to lack of communication

Refunds will not be issued in these cases. Any unpaid work performed to date must still be paid by the client.

6. Dissatisfaction or Change of Mind

Because our work is custom, subjective, and time-intensive, refunds are not granted simply because:

• You change your mind
• You decide not to use the website
• A new direction is desired after approvals were given
• You dislike a design after revisions have been used

We do offer reasonable revisions based on your selected tier.

7. Quality Issues or Errors

If there is a genuine error caused by Studio Jo Web Design (not due to third-party plugins, hosting issues, or client changes):

• We will correct it at no additional cost.
• However, this does not entitle the client to refunds.

8. Chargebacks

Initiating a credit-card chargeback:

• Violates the terms of this policy
• Immediately terminates all Services
• Transfers ownership of all work back to us
• May result in collections or legal action

We encourage clients to resolve concerns with us directly at sheri@studiojodesigns.com.

9. How to Request a Refund or Cancellation

To request a cancellation or refund review, email:

sheri@studiojodesigns.com

Subject Line: Refund Request or Cancellation Request

Include:

• Your full name
• Business name
• Service purchased
• Reason for the request
• Any supporting details

We respond within 3–5 business days.

10. Changes to This Policy

Studio Jo Web Design may update this Refund & Cancellation Policy at any time. Changes take effect immediately upon posting with a new "Last Updated" date.

11. Contact Information

For questions or concerns, contact: